A useful support request
Include context, never secrets.
- 1Your account email and the approximate date, time, and timezone of the issue.
- 2The job ID, Stripe receipt reference, or X-Request-Id related to the problem.
- 3The filename extension and file size—not private bytecode—unless we specifically arrange a secure diagnostic path.
- 4What you expected, what happened, and any non-sensitive error code shown by the service.