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A useful support request

Include context, never secrets.

  1. 1Your account email and the approximate date, time, and timezone of the issue.
  2. 2The job ID, Stripe receipt reference, or X-Request-Id related to the problem.
  3. 3The filename extension and file size—not private bytecode—unless we specifically arrange a secure diagnostic path.
  4. 4What you expected, what happened, and any non-sensitive error code shown by the service.

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